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TiVo TCD746320 Premiere DVR, Black
tivo series 2
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New HD user interface for optimized search & discovery. Connects to your cable service, replacing your cable box. Access the world's largest on-demand video store. Schedule recordings online or with your mobile phone (Broadband Internet connection required). Works with cable and digital antenna. Does not work with satellite. Full HD support (also works with standard-definition TVs). Smaller, more energy efficient and more powerful than previous TiVo generations..../ TiVo TCD746320 Premiere DVR, Black / tivo series 2
.../ TiVo TCD746320 Premiere DVR, Black / tivo series 2
TiVo TCD746320 Premiere DVR, Black
tivo series 2
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TiVo TCD746320 Premiere DVR, Black
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tivo series 2
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Customer Review :
TiVo Premiere : TiVo TCD746320 Premiere DVR, Black
The box itself is great, pity the Comcast on examine doesn't work which may have stopped me getting it if I had known but it's their customer assistance that admittedly would stop me ever considering one of their products again.
The first unit I had was an out-of-box failure, Bby did their best & replaced it as soon as they could but it wasn't the many first experience.
The second unit worked great until I was in the middle of the England Us world cup game and it decided enough was enough & stopped working. 4 pizzas, lots of beer & 8 guys all looking at a green screen explaining that there has been a major fault detected with the unit.
So I phone Tivo - the first guy was obviously just following the script but I was told I had to pay to return their faulty goods (policy on their website) & they would not ship me a return unit until they had it & then it would ship 5 to 7 business days - when you do not have a functioning Tv & it's because their $300 box you might think they would be keen to get you a exchange sooner (oh I could have paid $300 to get them to pre ship it in about a week but that, in my opinion, is ridiculous).
Having been put through to a supervisor and been given the same run-around I asked to speak to a manager. I was told that his owner and above do not talk to customers - wow, arrogant & insulting after all it's folk like me who's money pays their wages.
Eventually we managed to agree that they would send me a shipping label so at least I didn't have to pay to ship it back, that never arrived despite several emails back to them so I was forced to pay it myself - if it's a deliberate delaying tactic it's good, worked on me - how desperate is he to have his Tv working? - maybe he'll save us the shipping cost if we don't rejoinder immediately - they have subsequently promised to refund the cost after I recommend my Tv-free time may be spent writing reviews - we'll see.
I was also promised next day return but I somehow feel that may have been to get me off the phone and is very unlikely to happen.
The real kicker in all this though was the sheer gall to refuse to refund a measure of the pre-paid assistance fee to cover the time that the box is out of commission. To suggest that the potential of the box they build was admittedly Best Buys accountability because they sold it to me (btw it's surface the 30 days but inside 90 days so I didn't even try Bby) and then say that I am still receiving the assistance they furnish (despite the fact that the box does not work) was incredible. I wait to find out whether or not I admittedly see that - not going to hold my breath (especially as it will take in the middle of 2 & 3 weeks to get a replacement).
TiVo Tcd746320 Premiere Dvr #Black)TiVo Tcd748000 Premiere Xl Dvr (Black)