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Smooth sailing here with 2 Premiere XL's - even with Comcast! : TiVo TCD748000 Premiere XL DVR (Black)
Per TiVo customer service in an email sent to us today, "As stated, the $99 Premiere (and the $299 Premiere XL, also mentioned) are eligible for $19.99 monthly service only. Unfortunately, our Multi-Service Discount pricing cannot be applied to these boxes." We own a TiVo box with a LifeTime Service Agreement which qualifies us for the Multi-Service Discount per TiVo's published Agreement online. We bought a Premiere and an XL for use with Verizon FIOS based on that Agreement as published on the TiVo website. We would not have bought them if we had not expected to get the MSD pricing. When we requested this pricing, TiVo informed us that our purchases from Amazon were a promotional bundle and not eligible for anything other than the $19.95 monthly service fee each. This is not mentioned (a) in the Amazon presentation of these items or (b) in the Multi-Service Discount Agreement. TiVo quoted us a payment plan document and apparently their feeling is that this document is more important than the published MSD Agreement and overrides it.
So be very careful - if you don't buy the box from TiVo, you're going to be paying the $19.95 monthly fee per box whether you have existing MSDs in place or not. In our case, that's an additional service fee of $120 per year per box which we think wasn't advertised adequately and is not stated in the MSD Agreement. We will ask Amazon to update their webpage and TiVo to update their agreement to make this fixed price agreement clear to purchasers. But if you read this before the companies take any corrective actions, at least you'll know that the current pricing is a promotional bundle and it effectively keeps you from getting any kind of other monthly rate except for $19.95.
I have rated this purchase a 1 because of the misleading and expensive situation. We have been TiVo customers since 2001 and like the service. But we are very disappointed in TiVo's actions here. They reflect on the business side of the company very badly, in our opinion. Someone used the words "bait and switch" in another posting. Whether it meets the technical definition is hard for us to know, but it certainly feels like that is what happened here to us.
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